AN Atherton care home's mobile app has been shortlisted for an award.

The Chanters Care Home on Chanters Avenue, which is operated by Larchwood Care, uses an app called How did we do? which provides feedback to senior management about the quality of the home.

It gives families the chance to raise concerns or praise aspects which they are pleased with so the information can be passed on to staff to make changes if required.

The app is up for winning an accolade at the 2018 Health Investor Awards which takes place in June.

Home manager at The Chanters Care Home Anne Hargreaves said: “By introducing this easy to use app that prompts an urgent response from our senior managers, we feel that we are pioneering a new way for care homes to continuously improve.

"Feedback from the people who live in our services, and their families, whether positive or negative, is one of the best ways to ensure that standards are kept high.

"For people to know their comments are being treated seriously and dealt with at a high level gives extra peace of mind.

“The app is free to download, and we have a tablet in the reception area to encourage any visitors to give instant feedback, even if they do not wish to download the app themselves.

"We hope that by doing this, we will be able to reward our staff who do a fantastic job, and quickly rectify any issues that may arise.”

Don Tatham, whose mum is a Larchwood Care resident, received a call from the company's CEO minutes after submitting his feedback.

Don said: “The first time I used the app to highlight a concern, I was called by the chief executive personally on a Saturday afternoon.

"He said someone would be at the home on Monday to resolve the matter and there was.

“I have used the app to feedback once more and I would say to anyone use it because things do get done.”

The How did we do? app is available from the App Store for iPhones and iPads and the Google Play Store for Android phones and tablets which is free to download.