RESIDENTS at Sandiway Manor care home feel ‘safe, well-fed and looked after’, according to inspectors.

These are just a few of the positive aspects of life in the residential home, which has been revealed in its latest Care Quality Commission report.

Inspectors rated the Norley Road home as ‘good’ after a recent visit, providing an upgrade from the ‘requires improvement’ rating it was given in January.

Particular praise was given to the improvements in the quality of care made by Sandiway Manor, which ensures residents are fully protected from harm and malnutrition.

Improvements have also been made in providing a range of activities to minimise social isolation.

Residents told inspectors: "I do feel safe living here as they really do look after me.

"Food is really good, we always get a choice and are well fed".

Residents also made it clear that there is ‘always plenty to do’ during the day – an opinion which is echoed by relatives.

They said: “Things have really improved here and the service is very well managed now.

“We are so pleased with the service here and we have no concerns."

Inspectors state that ‘lessons have been learned’ from the previous inspection, as staff have now received more consistent training and are always available when needed.

This is again highlighted in the views of residents and relatives, who said that staff are ‘kind, attentive and respectful’.

During their visit, inspectors spoke with residents, relatives, members of staff and management to reach their overall rating decision.