A CARE home has been told it requires further improvement after issues were found in the home, including concerns around whether people received appropriate care regarding their personal care, oral hygiene, repositioning needs and night checks.
Lime House, based in Lowton, was assessed in October this year, with 26 people living in the home at the time.
The Care Quality Commission (CQC) found "various concerns around the safety of people’s care, including health and safety, infection prevention and control (IPC) and medicine concerns".
Staffing levels at the home were a cause for safety concerns, with the CQC stating that systems to monitor staffing levels were not robust.
"The provider did not have systems in place or use a dependency tool to determine safe staffing levels at the service," it said.
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The report also claimed that patient involvement in their own care plans was lacking, with little conversation with patients around "what was important and mattered to them" during their care, with limited evidence to show that people were involved in their care planning and reviews.
The CQC confirmed that many of those requiring care in Lime House are living with dementia, but there was a lack of dementia support, dementia friendly signage and visuals in the service to meet people’s specific needs.
Staff were regarded as kind, caring and respectful of people's privacy, however governance systems needed to adequately run the home were 'not robust' and therefore, the CQC claimed that the service was in breach of legal regulations in relation to person-centred care, good governance and staffing.
The Journal contacted Nugent, the organisation that runs the care home, regarding the issues found in the recent CQC report.
A spokesperson for the organisation said: "We take the findings of the inspection extremely seriously. While the report highlights areas of practice that do not reflect the standards we expect, it is important to note that these findings are not reflective of the historical inspections, performance, or long-standing quality of care delivered at Lime House.
"Following our internal governance processes we had developed a comprehensive improvement plan which CQC recognised as part of their inspection. We are working closely with the CQC, our staff teams and sector partners to ensure that changes are delivered quickly, embedded into day-to-day practice, and lead to sustained improvements in care.
"The well-being, dignity and safety of the people we support remains our priority and we are committed to being transparent and accountable as we strengthen the quality of the service.
"We are confident that the steps underway will address the concerns raised and that future inspections will reflect both the progress being made and the quality of care that Lime House is known for."
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